Privacy Policy (Customers)
This Privacy Policy describes the way in which bet365 deals with the information and data you provide to us to enable us to manage your relationship with bet365.
We will process any personal information provided to us or otherwise held by us relating to you in the manner set out in this Privacy Policy. Information may be provided to us via the bet365 website (the "Website"), telephone calls or any other means.
By accepting this Privacy Policy you agree that you understand and accept the collection, use, storage and disclosure of your personal information as set out in this policy. If you do not agree with the terms of this Privacy Policy please do not use the Website or otherwise provide us with your personal information.
Your personal information isn’t just protected by the quality, commitment and high standards of bet365, it’s also protected by law. By submitting your information to us and using the Website, you confirm that you are authorised to submit such information to us and that you consent to the use of your personal information as:
• set out in this Privacy Policy;
• clearly explained to you at the time when the information is collected from you; and
• permitted under the Australian Privacy Principles and Australian privacy law.
This Privacy Policy does not apply to websites which are linked to the Website and over which we have no control.
Who we are
References in this Privacy Policy to “bet365”, “we”, “us” or “our” mean Hillside (Australia New Media) Pty Limited, trading as bet365. We control the ways your personal information (or “Personal Data”) is collected and the purposes for which your Personal Data is used by bet365.
Contacting us
If you have any concerns, or would like more detail about how we process your Personal Data, you can contact us at privacy@bet365.com.au.
Information Collected
The information and data about you which we may collect, use and process includes the following:
• Information that you or a third party provide(s) to us by filling in forms on the Website or any other information you submit to us via the Website or email (for example, your name, address, date of birth and contact information)
• Records of correspondence, whether via the Website, email, telephone or other means
• Your responses to surveys or customer research that we carry out
• Details of the transactions you carry out with us, whether via the Website, telephone or other means
• Details of your visits to the Website (or any associated websites that we own and manage (for example, the bet365 Facebook page)) including, but not limited to, traffic data, location data, weblogs and other communication data; and
• Documents or information we collect from you, or third parties, for the purposes of credit, age and identification verification and checks (for example, driver’s licence or passport details).
Where it is reasonable for us to do so and not detrimental to your rights and freedoms, we also collect Personal Data from publicly available sources such as internet searches, ASIC, and broadcast media.
How we may use or process your Personal Data
We will only use, disclose or otherwise process your Personal Data when there is a genuine reason to do so for a permitted purpose.
We may collect and use your Personal Data and information together with other information for the purposes of:
1. processing your bets, including online payments;
2. setting up, operating and managing your account;
3. complying with our legal and regulatory duties;
4. building up personal profiles;
5. carrying out customer research, surveys and analyses;
6. providing you with information about promotional offers and our products and services, where you have consented;
7. carrying out credit, age and identification checks (such checks might include your personal information and/or data being sent to and verified by a third party record holder. This process may involve the third party record holder verifying the personal information you have provided us with against the information that this third party holds) and monitoring transactions for the purposes of preventing fraud, irregular betting, money laundering and cheating or detecting suspicious behaviour;
8. determining your liability to Australian GST and other taxes where applicable;
9. dealing with and managing complaints and other customer care activities;
10. your participation in activities conducted by our business partners, provided that you have consented to this participation;
11. protecting and defending the rights or property of bet365, this Website, or partner websites; and
12. otherwise complying with our legal or regulatory obligations.
If you choose not to provide your Personal Data it may prevent us from meeting legal obligations, fulfilling a contract, or performing services required to run your account. Not providing your Personal Data may mean we are unable to provide you with the products or services you request.
Marketing and Promotion
From time to time, we may provide you with promotional offers, newsletters or other information about our products and services. However, if you wish not to receive communications about our latest offers, products and services please Contact Us. Our electronic communications also include an “unsubscribe” link which will enable you to opt out of receiving further marketing materials.
Personal Data We Share with or Disclose to Others
We may share your Personal Data or betting history within the bet365 group and with these other organisations (without limiting the purposes and the bodies set out above):
• the Northern Territory Racing and Wagering Commission or other regulatory or statutory bodies or authorities;
• law enforcement agencies or bodies and courts including the police;
• racing/sporting governing bodies;
• credit reference agencies;
• fraud prevention agencies;
• identity verification agencies;
• organisations that introduce you to us;
• third parties you ask us (or permit us) to share your data with;
• third parties necessary to provide products or services which you have requested; or
• any other organisation we may be required to disclose your Personal Data;
for the purposes set out in this Privacy Policy, for the purposes of complying with our legal and regulatory obligations and/or to enable us, or the relevant body/ies, to which the data is disclosed, to investigate any legal, fraud, money-laundering or racing/sport integrity issues.
Depending on the products you choose to use we may need to share your Personal Data with the third parties that provide those services, including for example, to suppliers that we engage to assist us in the provision of products and services to you or in the processing of your Personal Data on our behalf (for example, payment processors). Where your Personal Data is transferred outside of Australia, we require that appropriate safeguards are in place.
We may also disclose your Personal Data to other companies within our corporate group of companies (including associated or subsidiary companies) and to business partners, or successors in title to our business for the purposes set out in this Privacy Policy and in accordance with the terms of this Privacy Policy.
Cross Border Data Transfer
Given that the Internet is a global environment, using the Internet to collect and process Personal Data necessarily involves the transmission of data on an international basis. Some of the data processors engaged to process Personal Data may be based outside of Australia.
A cross border transfer of your Personal Data will not take place unless:
• the transfer is necessary for the verification of your identity or suitability to become a client of bet365, the performance of a contract between you and bet365, or for the implementation of pre-contractual measures taken in response to a request by you; or
• the transfer is necessary for the conclusion or performance of a contract concluded in your interest between bet365 and a third party; or
• all of the following apply:
o the transfer is for your benefit;
o it is impracticable to obtain your consent to the transfer; and
o if it were practicable to obtain such consent, you would be likely to give it; or –
• bet365 has taken reasonable steps to ensure that the information which it has transferred will not be held, used or disclosed by the recipient of the information inconsistently with the Australian Privacy Principles.
We may also disclose personal information to other companies within associated or subsidiary companies and to business partners, or successors in title to our business, which may be based outside of Australia
Important Notice: cross-border disclosures
By providing your personal information to bet365, you consent to such disclosures to overseas recipients.
Where we do provide your personal information to overseas recipients, we will take reasonable steps to ensure that the overseas recipients undertake to protect your privacy. However, by consenting to such disclosure, you acknowledge that bet365 will not be accountable under the Privacy Act for any breach of your privacy by the overseas recipient nor will you be able to seek redress under the Privacy Act for any use or breach by an overseas recipient. You also acknowledge that the overseas recipient may not be subject to similar laws or principles as under Australian privacy law. Where we disclose personal information or transfer data to overseas recipients, the recipients are most likely to be located in the countries specified in Appendix 1 of this Privacy Policy. This list of countries is not exhaustive.
How long we keep your Personal Data and Information Storage
Whenever your data is kept by bet365 we will ensure that it is appropriately protected and only used for acceptable purposes. We take all reasonable steps to ensure that your Personal Data is kept secure and protected.
We will keep your data for the period that you are a customer of bet365. In order to comply with bet365's legal and regulatory requirements and bet365's own internal risk management procedures, we will also retain information for a period of time (generally not more than seven years) after closure of your account, including (but not limited to) for reasons relating to anti-money laundering and fraud prevention or our responsible gambling obligations.
Once your information is no longer required for these purposes, we will take all reasonable steps to destroy the information or ensure that it is de-identified. All such information will be held in accordance with this Privacy Policy.
Your Personal Data may be kept longer if we cannot delete it for technical reasons.
Telephone Calls
Telephone calls to and from our Customer Contact Centre are recorded for training and security purposes along with the resolution of any queries arising from the service you receive.
Social Features of Our Products
If you choose to participate in any of the social features that we provide with our products (such as chat rooms) bet365 may store, record or otherwise process this data.
Use of Cookies
To find out more about how we use cookies please see our cookie policy.
Your rights over your Personal Data
We will take reasonable steps to ensure that personal information we collect is accurate, complete and up-to-date. If we believe that the information we hold about you is inaccurate, out of date or incomplete, we will take reasonable steps to correct that information. However, the accuracy of your personal information is largely reliant on the quality of the information you provide us.
To ensure that we have your most current and accurate personal information, you are entitled to access and correct the information held about you. This can be done by contacting us using the contact details provided on the Contact Us page on the Website or otherwise checking your details by logging into your bet365 account and updating your personal details.
For more information on these rights you can contact privacy@bet365.com.au.
Changes to our Privacy Statement
We may update this policy from time to time, so please review it frequently.
Any changes we may make to our Privacy Policy in the future will be posted on this page and any such changes will become effective upon posting of the revised Privacy Policy
If any material changes are made to this Privacy Policy we will use reasonable endeavours to inform you in advance by email, notice on the Website or other agreed communications channels. We will communicate the material changes to you in advance, giving an appropriate amount of time for you to consider and understand the changes before they become effective.
Your continued use of the Website and the bet365 products or services after you have been notified of the changes constitutes your understanding and acceptance of those changes.
If you decline to accept the changes to the Privacy Policy, or otherwise disagree with the changes, please do not use the Website or otherwise provide us with your personal information. However, please note that if you do not provide us with certain personal information, we may not be able to continue to provide some or all products and services.
Disclaimer
To the extent that this Privacy Policy exceeds the minimum obligations of bet365 under Commonwealth and Territory legislation, this Privacy Policy serves as a documentation of our voluntarily self-imposed standards. While we are determined to meet those standards as best we can, to the extent permitted by law, bet365 is not liable if it does not adhere to any of these voluntarily self-imposed standards for any loss, liability, costs, expense or damage arising as a result of bet365 failing to meet any of the voluntarily self-imposed standards in this Privacy Policy.
Complaints
Should you have any privacy related concerns or complaints, please contact us via our designated privacy email address privacy@bet365.com.au. We will confirm receipt of your complaint within two business days. We will investigate your complaint and reply within seven business days of receiving your complaint. If you are dissatisfied with our response, you can refer your complaint to the Australian Information Commission via enquiries@oaic.gov.au.
Appendix 1 – Potential Overseas Recipients of Information
• United Kingdom
• Gibraltar
• Malta
This Privacy Policy describes the way in which bet365 deals with the information and data you provide to us to enable us to manage your relationship with bet365.
We will process any personal information provided to us or otherwise held by us relating to you in the manner set out in this Privacy Policy. Information may be provided to us via the bet365 website (the "Website"), telephone calls or any other means.
By accepting this Privacy Policy you agree that you understand and accept the collection, use, storage and disclosure of your personal information as set out in this policy. If you do not agree with the terms of this Privacy Policy please do not use the Website or otherwise provide us with your personal information.
Your personal information isn’t just protected by the quality, commitment and high standards of bet365, it’s also protected by law. By submitting your information to us and using the Website, you confirm that you are authorised to submit such information to us and that you consent to the use of your personal information as:
• set out in this Privacy Policy;
• clearly explained to you at the time when the information is collected from you; and
• permitted under the Australian Privacy Principles and Australian privacy law.
This Privacy Policy does not apply to websites which are linked to the Website and over which we have no control.
Who we are
References in this Privacy Policy to “bet365”, “we”, “us” or “our” mean Hillside (Australia New Media) Pty Limited, trading as bet365. We control the ways your personal information (or “Personal Data”) is collected and the purposes for which your Personal Data is used by bet365.
Contacting us
If you have any concerns, or would like more detail about how we process your Personal Data, you can contact us at privacy@bet365.com.au.
Information Collected
The information and data about you which we may collect, use and process includes the following:
• Information that you or a third party provide(s) to us by filling in forms on the Website or any other information you submit to us via the Website or email (for example, your name, address, date of birth and contact information)
• Records of correspondence, whether via the Website, email, telephone or other means
• Your responses to surveys or customer research that we carry out
• Details of the transactions you carry out with us, whether via the Website, telephone or other means
• Details of your visits to the Website (or any associated websites that we own and manage (for example, the bet365 Facebook page)) including, but not limited to, traffic data, location data, weblogs and other communication data; and
• Documents or information we collect from you, or third parties, for the purposes of credit, age and identification verification and checks (for example, driver’s licence or passport details).
Where it is reasonable for us to do so and not detrimental to your rights and freedoms, we also collect Personal Data from publicly available sources such as internet searches, ASIC, and broadcast media.
How we may use or process your Personal Data
We will only use, disclose or otherwise process your Personal Data when there is a genuine reason to do so for a permitted purpose.
We may collect and use your Personal Data and information together with other information for the purposes of:
1. processing your bets, including online payments;
2. setting up, operating and managing your account;
3. complying with our legal and regulatory duties;
4. building up personal profiles;
5. carrying out customer research, surveys and analyses;
6. providing you with information about promotional offers and our products and services, where you have consented;
7. carrying out credit, age and identification checks (such checks might include your personal information and/or data being sent to and verified by a third party record holder. This process may involve the third party record holder verifying the personal information you have provided us with against the information that this third party holds) and monitoring transactions for the purposes of preventing fraud, irregular betting, money laundering and cheating or detecting suspicious behaviour;
8. determining your liability to Australian GST and other taxes where applicable;
9. dealing with and managing complaints and other customer care activities;
10. your participation in activities conducted by our business partners, provided that you have consented to this participation;
11. protecting and defending the rights or property of bet365, this Website, or partner websites; and
12. otherwise complying with our legal or regulatory obligations.
If you choose not to provide your Personal Data it may prevent us from meeting legal obligations, fulfilling a contract, or performing services required to run your account. Not providing your Personal Data may mean we are unable to provide you with the products or services you request.
Marketing and Promotion
From time to time, we may provide you with promotional offers, newsletters or other information about our products and services. However, if you wish not to receive communications about our latest offers, products and services please Contact Us. Our electronic communications also include an “unsubscribe” link which will enable you to opt out of receiving further marketing materials.
Personal Data We Share with or Disclose to Others
We may share your Personal Data or betting history within the bet365 group and with these other organisations (without limiting the purposes and the bodies set out above):
• the Northern Territory Racing and Wagering Commission or other regulatory or statutory bodies or authorities;
• law enforcement agencies or bodies and courts including the police;
• racing/sporting governing bodies;
• credit reference agencies;
• fraud prevention agencies;
• identity verification agencies;
• organisations that introduce you to us;
• third parties you ask us (or permit us) to share your data with;
• third parties necessary to provide products or services which you have requested; or
• any other organisation we may be required to disclose your Personal Data;
for the purposes set out in this Privacy Policy, for the purposes of complying with our legal and regulatory obligations and/or to enable us, or the relevant body/ies, to which the data is disclosed, to investigate any legal, fraud, money-laundering or racing/sport integrity issues.
Depending on the products you choose to use we may need to share your Personal Data with the third parties that provide those services, including for example, to suppliers that we engage to assist us in the provision of products and services to you or in the processing of your Personal Data on our behalf (for example, payment processors). Where your Personal Data is transferred outside of Australia, we require that appropriate safeguards are in place.
We may also disclose your Personal Data to other companies within our corporate group of companies (including associated or subsidiary companies) and to business partners, or successors in title to our business for the purposes set out in this Privacy Policy and in accordance with the terms of this Privacy Policy.
Cross Border Data Transfer
Given that the Internet is a global environment, using the Internet to collect and process Personal Data necessarily involves the transmission of data on an international basis. Some of the data processors engaged to process Personal Data may be based outside of Australia.
A cross border transfer of your Personal Data will not take place unless:
• the transfer is necessary for the verification of your identity or suitability to become a client of bet365, the performance of a contract between you and bet365, or for the implementation of pre-contractual measures taken in response to a request by you; or
• the transfer is necessary for the conclusion or performance of a contract concluded in your interest between bet365 and a third party; or
• all of the following apply:
o the transfer is for your benefit;
o it is impracticable to obtain your consent to the transfer; and
o if it were practicable to obtain such consent, you would be likely to give it; or –
• bet365 has taken reasonable steps to ensure that the information which it has transferred will not be held, used or disclosed by the recipient of the information inconsistently with the Australian Privacy Principles.
We may also disclose personal information to other companies within associated or subsidiary companies and to business partners, or successors in title to our business, which may be based outside of Australia
Important Notice: cross-border disclosures
By providing your personal information to bet365, you consent to such disclosures to overseas recipients.
Where we do provide your personal information to overseas recipients, we will take reasonable steps to ensure that the overseas recipients undertake to protect your privacy. However, by consenting to such disclosure, you acknowledge that bet365 will not be accountable under the Privacy Act for any breach of your privacy by the overseas recipient nor will you be able to seek redress under the Privacy Act for any use or breach by an overseas recipient. You also acknowledge that the overseas recipient may not be subject to similar laws or principles as under Australian privacy law. Where we disclose personal information or transfer data to overseas recipients, the recipients are most likely to be located in the countries specified in Appendix 1 of this Privacy Policy. This list of countries is not exhaustive.
How long we keep your Personal Data and Information Storage
Whenever your data is kept by bet365 we will ensure that it is appropriately protected and only used for acceptable purposes. We take all reasonable steps to ensure that your Personal Data is kept secure and protected.
We will keep your data for the period that you are a customer of bet365. In order to comply with bet365's legal and regulatory requirements and bet365's own internal risk management procedures, we will also retain information for a period of time (generally not more than seven years) after closure of your account, including (but not limited to) for reasons relating to anti-money laundering and fraud prevention or our responsible gambling obligations.
Once your information is no longer required for these purposes, we will take all reasonable steps to destroy the information or ensure that it is de-identified. All such information will be held in accordance with this Privacy Policy.
Your Personal Data may be kept longer if we cannot delete it for technical reasons.
Telephone Calls
Telephone calls to and from our Customer Contact Centre are recorded for training and security purposes along with the resolution of any queries arising from the service you receive.
Social Features of Our Products
If you choose to participate in any of the social features that we provide with our products (such as chat rooms) bet365 may store, record or otherwise process this data.
Use of Cookies
To find out more about how we use cookies please see our cookie policy.
Your rights over your Personal Data
We will take reasonable steps to ensure that personal information we collect is accurate, complete and up-to-date. If we believe that the information we hold about you is inaccurate, out of date or incomplete, we will take reasonable steps to correct that information. However, the accuracy of your personal information is largely reliant on the quality of the information you provide us.
To ensure that we have your most current and accurate personal information, you are entitled to access and correct the information held about you. This can be done by contacting us using the contact details provided on the Contact Us page on the Website or otherwise checking your details by logging into your bet365 account and updating your personal details.
For more information on these rights you can contact privacy@bet365.com.au.
Changes to our Privacy Statement
We may update this policy from time to time, so please review it frequently.
Any changes we may make to our Privacy Policy in the future will be posted on this page and any such changes will become effective upon posting of the revised Privacy Policy
If any material changes are made to this Privacy Policy we will use reasonable endeavours to inform you in advance by email, notice on the Website or other agreed communications channels. We will communicate the material changes to you in advance, giving an appropriate amount of time for you to consider and understand the changes before they become effective.
Your continued use of the Website and the bet365 products or services after you have been notified of the changes constitutes your understanding and acceptance of those changes.
If you decline to accept the changes to the Privacy Policy, or otherwise disagree with the changes, please do not use the Website or otherwise provide us with your personal information. However, please note that if you do not provide us with certain personal information, we may not be able to continue to provide some or all products and services.
Disclaimer
To the extent that this Privacy Policy exceeds the minimum obligations of bet365 under Commonwealth and Territory legislation, this Privacy Policy serves as a documentation of our voluntarily self-imposed standards. While we are determined to meet those standards as best we can, to the extent permitted by law, bet365 is not liable if it does not adhere to any of these voluntarily self-imposed standards for any loss, liability, costs, expense or damage arising as a result of bet365 failing to meet any of the voluntarily self-imposed standards in this Privacy Policy.
Complaints
Should you have any privacy related concerns or complaints, please contact us via our designated privacy email address privacy@bet365.com.au. We will confirm receipt of your complaint within two business days. We will investigate your complaint and reply within seven business days of receiving your complaint. If you are dissatisfied with our response, you can refer your complaint to the Australian Information Commission via enquiries@oaic.gov.au.
Appendix 1 – Potential Overseas Recipients of Information
• United Kingdom
• Gibraltar
• Malta