We no longer accept bet365 Mastercard. You can use the funds on your card until 22:00 on 26th September 2026. After this date, you will not be able to use your card. For further details please see here.
Any remaining funds will be returned to your bet365 account. These should be visible in your bet365 account by the end of October. Should you wish to withdraw these funds, they will be returned to you via bank transfer.
You can view our step-by-step guide on how to request a withdrawal by visiting our Withdrawal Methods page.
Raising a complaint
bet365 treats all complaints and disputes seriously and is fully committed to ensuring that any received are dealt with in a fair, open and timely manner.
Should you wish to raise a complaint regarding your bet365 Mastercard, you can do so via telephone, email, Live Chat, web message or post via the Contact Us section.
If we and/or EML are unable to resolve your complaint to your satisfaction within 45 days, you may be eligible to escalate your complaint to an external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA).
AFCA provides fair and independent financial services complaint resolution that is free to use.
Terms and Conditions
You can view the bet365 Mastercard Product Disclosure Statement here.
To see a full breakdown of card fees and limits that apply to your bet365 Mastercard select the link here.
