Good to know
As of 14th August 2026, you can no longer load funds to your bet365 Mastercard. Please spend or withdraw any remaining balance before 26th September 2026, when any remaining funds will be automatically returned to your bet365 account. You can view your balance here.
We apologise for any inconvenience this may cause. For more information on alternative deposit methods available, visit our Deposit Methods page.
Important Tip
The card is both Chip and Pin or contactless in-store.
Pin
Good to know
The application letter you received also contains your PIN number and instructions on how to reveal it.
Should you lose your PIN, you can retrieve this by visiting https://pin.emerchants.com.au/. Here, you will be prompted to enter your 16-digit Personal Account Number, along with your personal details to verify your identity. You are then given the option to create a new PIN.
Transaction History
You can view your bet365 Mastercard transaction history within the Bank section. Select bet365 Mastercard and Show, for your last 20 card transactions to be displayed from the previous 7 days.
For a more detailed view of your transaction history, visit https://sam.emerchants.com.au/bet365 and log in using your card number and PIN.
Lost or stolen card
If your bet365 Mastercard is lost or has been stolen, Contact Us immediately, as we must deactivate your card and transfer any remaining balance to your bet365 account.
Raising a complaint
bet365 treats all complaints and disputes seriously and is fully committed to ensuring that any received are dealt with in a fair, open and timely manner.
Should you wish to raise a complaint regarding your bet365 Mastercard, you can do so via telephone, email, Live Chat, web message or post via the Contact Us section.
If we and/or EML are unable to resolve your complaint to your satisfaction within 45 days, you may be eligible to escalate your complaint to an external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA).
AFCA provides fair and independent financial services complaint resolution that is free to use.
Terms and Conditions
You can view the bet365 Mastercard Product Disclosure Statement here.
To see a full breakdown of card fees and limits that apply to your bet365 Mastercard select the link here.
