Technical Issues

In order to play Instant Games or view Live Streaming, you will need to have Flash installed and enabled on your browser. Please Contact Us for further advice on how to enable Flash.

Most Desktops will already have the microphone enabled for use. However, if you need to enable your microphone to use Quick Code, the fastest way to do this is often to plug headphones into the microphone jack. Your Desktop will then automatically enable this for you. Alternatively, you can select the relevant step by step guide to enabling your microphone for your browser below.

Step by Step Guide to Enabling your Microphone:

Google Chrome

Mozilla Firefox

Microsoft Internet Explorer

If you have any problems enabling your microphone, please contact one of our trained advisors who are available 24 hours a day Freephone on 1800 200 365.

Due to the nature of how our products work, there are a number of factors that may cause you to experience technical issues when accessing/navigating areas of the site or with the site’s general functionality.

Possible issues could be as follows:

Display and functionality issues
Problems Depositing/Withdrawing funds
Problems logging in
Unexpected/unusual error messages
Unresponsive links

Should you experience any of the above, we have a 24hr dedicated Customer Technical Support team who will be happy to guide you through and troubleshoot any issues. You can Contact Us by Phone, Live Chat or Email so that we can offer additional assistance.

All of our help documents are available in Adobe PDF format. If you are having trouble viewing the help documents, simply download the following reader:

Adobe Reader

We support the following list of Operating Systems, Browsers and Adobe Flash for bet365:

Microsoft Windows 10
- Microsoft Internet Explorer 11 or above (download latest version of Internet Explorer for Microsoft Windows 10)
- Mozilla Firefox 24 or above (download latest version of Mozilla Firefox)
- Google Chrome 30 (download latest version of Google Chrome)
- Microsoft Edge

Microsoft Windows 8
- Microsoft Internet Explorer 10 or above (download latest version of Internet Explorer for Microsoft Windows 8)
- Mozilla Firefox 24 or above (download latest version of Mozilla Firefox)
- Google Chrome 30 (download latest version of Google Chrome)

Microsoft Windows 7, Vista
- Microsoft Internet Explorer 8 or above (download latest version of Internet Explorer for Microsoft Windows 7/Vista)
- Mozilla Firefox 24 or above (download latest version of Mozilla Firefox)
- Google Chrome 30 (download latest version of Google Chrome)

Microsoft Windows XP
- Microsoft Internet Explorer 8 or above (download latest version of Internet Explorer for Microsoft Windows XP)
- Mozilla Firefox 24 or above (download latest version of Mozilla Firefox)
- Google Chrome 30 (download latest version of Google Chrome)

Apple Mac OS X 10.6 or above
- Safari 7
- Mozilla Firefox 24 or above (download latest version of Mozilla Firefox)
- Google Chrome 30 (download Google Chrome)

Adobe Flash
We advise using the latest version of Adobe Flash. Please Contact Us for further advice on how to update or enable Flash.

Touch ID login is available via selected bet365 Apps on the following devices operating iOS 8.0 or above.

iPhone 5S or later

iPad Series:
iPad Air 2 or later

iPad Mini Series:
iPad Mini 3 or later

iPad Pro Series:
iPad Pro or later

For optimal use of the products, please ensure your screen resolution is set to 1024 x 768 or above. Please refer to one of the following documents to assist you in checking and adjusting your screen resolution, if required.

Microsoft Windows 10

Microsoft Windows 8

Microsoft Windows 7, Vista

Microsoft Windows XP

Apple Mac


 

If you have any difficulty in viewing the pages on our website due to a visual impairment, please Contact Us.