Sports - Frequently Asked Questions

Quick Bet enables you to place single bets via your mobile or tablet faster. Once you have set your Quick Bet Stake Amount you only need to tap a selection to add it to the Bet Slip and then tap Place Bet. You can turn the Remember Stake feature on or off by tapping the stake amount and using the switch at the bottom of the Bet Slip. Quick Bet is available on pre-match singles and In-Play Horse Racing singles.

Quick Code is a simpler way to place your In-Play single and multi bets on the phone.

To place a bet using Quick Code, select the In-Play sports bets of your choice and add them to your Bet Slip, each In-Play selection will display alongside a unique code. You can then use the Call button at the bottom of the Bet Slip to call our Telephone Betting team. For full details on how to use this facility, refer to our Quick Code page.

Dynamic Odds supplies the prices which form the Victoria Official Price (VOP), Queensland Official Price (QOP) and New South Wales Official Price (NSWOP). The VOP, QOP and NSWOP are collectively referred to as the State Official Price (SOP) by bet365.

VOP refers to the prices supplied by Dynamic Odds on Victorian Horse Racing and only applies to Horse Racing taking place in Victoria. For markets using the VOP for settlement purposes, bet365 will apply the prices from the VOP regardless of any other publications differing.

QOP refers to the prices supplied by Dynamic Odds on Queensland Horse Racing and only applies to Horse Racing taking place in Queensland. For markets using the QOP for settlement purposes, bet365 will apply the prices from the QOP regardless of any other publications differing.

NSWOP refers to the prices supplied by Dynamic Odds on New South Wales Horse Racing and only applies to Horse Racing taking place in New South Wales. For markets using the NSWOP for settlement purposes, bet365 will apply the prices from the NSWOP regardless of any other publications differing.

In the absence of an SOP (for Horse Racing taking place in other states), bet365 will apply the Official Price supplied by Dynamic Odds for settlement purposes in relation to relevant markets. This price is applied regardless of any other publications differing.

You can create a request for your bet to automatically Cash Out entirely or for a partial amount, where the Cash Out amount offered reaches a chosen value, using the icon to the right of the Cash Out button on the Bet Slip. The request even applies when you are logged out of your account.

For further details and full Terms and Conditions, refer to our Cash Out page.

We have a range of products that we offer for all Australian Horse, Greyhound and Harness Racing, plus Asian and New Zealand Horse Racing. We offer a Tote betting product as well as Fixed Prices,  which vary depending on the type of racing.

For further details refer to our Promotions page.

Edit Bet gives you the ability to add, swap or remove selections on unsettled pre-match bets. You can also use the feature to change your bet type to any applicable multiple option. For example, you have the ability to turn your unsettled treble into three doubles. Edit Bet is also available on unsettled In-Play Horse Racing bets.

Visit our Edit Bet page for further details regarding how to use Edit Bet and full Terms & Conditions.

Cash Out gives you more control over your bets and offers you an opportunity to take a return before an event has finished. When this feature is available you can Cash Out a bet in its entirety or you can partially Cash Out your bet, whilst leaving the remainder of your stake to run.

You can also create a request for your bet to automatically Cash Out entirely or for a partial amount, where the Cash Out amount offered reaches a chosen value.

For further details and full Terms and Conditions, refer to our Cash Out page.

Using the Cash Out slider you can Cash Out part of your bet and leave the remaining stake to run.

When cashing out part of your bet for the first time and the Cash Out amount offered is greater than your stake, a stake label will display on the slider.

This label highlights the slider position required to partially Cash Out your bet for an amount equal to your original stake amount, whilst leaving the remainder of the bet to run.

Alternatively, you can create a request for your bet to automatically Cash Out for a partial amount where the Cash Out amount offered reaches a chosen value. For further details and full Terms and Conditions, refer to our Cash Out page.

You can view and claim your current offers via the Offers Available page.

For a full range of sports promotions further details, refer to our dedicated Promotions page.

If you are unable to use your bonus after claiming it, please consider whether you have:

1. Met the qualifying conditions of the bonus
2. Met the initial deposit turnover requirement to unlock the bonus funds

Please check the specific terms and conditions of any active offer on your account via your Bonus History.

To use the Live Streaming service you need to be logged in and have a funded account or to have placed a bet in the last 24 hours. Any fixture/event on our website which has the Play or Video icon next to it is scheduled to be shown via Live Streaming.

Live Streaming can be viewed on the In-Play page by using the drop down menu directly above the stream and selecting the event you wish to view. Navigate to the In-Play betting on that event and select Watch for the Live Stream to appear (on Tablet, the Live Stream will automatically appear when on the event In-Play).

On Desktop, you can lock your stream by clicking the pin icon which will allow you to keep watching your chosen stream whilst you navigate around the In-Play page. To enlarge the stream click the arrow icon found above the pin icon.

All Sports bonuses have a turnover requirement; this is the value of qualifying settled bets you must place in order to make the bonus funds withdrawable. You can view any remaining turnover requirement via the Bonus History page.

Your bonus is not withdrawable until you complete the turnover requirements of the offer, outlined in the terms and conditions. This is the value of qualifying settled bets you must have placed in order to make the bonus funds withdrawable. Upon completion of the turnover requirement, the bonus funds will automatically transfer from your bonus balance to your withdrawable balance.

You can action a withdrawal of your own funds at any time. However, please note that if you do so any active bonus on your account will close and you will forfeit any bonus funds. Please see your Bonus History to view any remaining turnover requirement for your bonus.

To bet on a single selection:

1. Choose a sport from the sports navigation
2. Select your market
3. Click the price you wish to take which adds the selection to your betslip
4. Enter your stake
5. If your selection is correct, select Place Bet.

You can also use our Quick Bet feature on mobile and tablet.

1. Take your selections to the Bet Slip
2. Select Multiple Options, located beneath your selections, to view the available bet types
3. Enter your stake into the relevant bet type stake box and select Place Bet.

The bet types displayed will depend on the number of selections you have included on the Bet Slip.

If the multiple bet option you would like does not appear, simply go to your Preferences and update your Betting Options to Show All. You may need to log out and back in for this to take effect.

Once you have confirmed a bet, unfortunately we are unable to cancel it. Customers should ensure their bets are correct. Once bets have been placed and their acceptance confirmed they may not be cancelled or changed.

We always try to settle bets as quickly as possible. For some events, official confirmation of the result is necessary before settlement takes place, which may cause a slight delay. We aim to settle all bets within an hour of the event finishing and In-Play bets during the event, where the result is available.

You can view our settlement rules by visiting our dedicated Rules page and selecting the sport of your choice.

My Bets allows you to monitor bets that you have placed. There are three sections:

Cash Out
This section displays any bets you have placed and the current Cash Out value. You can Cash Out bets from within this section.

Live
This section displays any bets you have placed that are currently In-Play. Bets can also be Cashed Out from within this section.

Unsettled
This section displays any bets you have placed, but the bet has not been settled. Bets can also be Cashed Out from within this section.

A Void settlement means that your stake has been returned to you. If you are unsure why your bet has been made Void, we would advise you to check for further details on your bet confirmation located in History. Alternatively, you can check the relevant sports Rules section.

Should any of your selections not take part in an event and be deemed Void on your bet confirmation, which you can check via your account History, the following rules will apply:

For Singles your stake will be refunded, for Multiples the bet will stand and be settled on the remaining selections.

For example, if you placed a Treble and one selection is declared a Void, the bet will be settled on the remaining two selections as a Double.

There may be occasions where the returns from your bet differ slightly to those quoted at the time of bet placement. This can be due to reasons such as:

Rule 4 Deduction
A Rule 4 deduction is an industry standard that is applied to any winning bets where a participant withdraws after the time of bet placement and before the start of the event. For further information, please refer to our Rule 4 section.

Dead-Heat
A dead-heat is where two or more participants finish the event in a tied position; any bets on these participants are settled according to dead-heat rules. For example, if three participants contest first position in an event, all bets placed on any of the three participants are settled as winners at a third of the stake at the full odds quoted.

Obvious Error
This is when the odds or line quoted at the time of bet placement are clearly incorrect. After the error is rectified the bet is resettled at the correct odds. For further information, please refer to our Terms and Conditions.

Should your bet be affected by any one of these scenarios it will display as such on your bet confirmation in your History.

bet365 has a dedicated Scores and Results service that can be accessed via the desktop website. You can use our Results page to search all markets using the filters provided.

Horse Racing and Greyhound results can be found from the betting coupon approximately ten minutes after the race is over. This is indicated by the abbreviation of R or RES which is displayed next to the race time.

There are maximum winnings limits that apply to bet365 bets within any 24 hour period and the limit will vary dependent on the different sports and events you have bet on. Where a multiple bet has been placed involving events with different maximum winnings limits then the lowest limit will apply.

For further details refer to our Terms and Conditions.

The Starting Price (SP) is the odds for a horse or greyhound at the time the race begins. This is an industry standard supplied to all bookmakers by the race track.

An Each-Way bet is a bet of twice the selected unit stake. It contains one bet for the selection to Win and one bet for the selection to Place. The Place part of your bet will be settled in accordance to the Place terms advertised for the event.

Whole line Asian Handicap bets are settled in much the same way as traditional Handicap bets. The exception being that stakes are returned if the match result is a draw after the Asian Handicap has been applied.

Where bets are placed on an Asian Handicap In-Play, goals that have been awarded prior to bet placement are discounted for settlement purposes. The scoreline is treated as 0-0 at the time of bet placement. The odds of your selection and the choice of lines available will reflect this fact.

Half Line Asian Handicaps

Half line Asian Handicaps rule out the possibility of a match ending in a draw after the Asian Handicap has been applied.

Split Line Asian Handicaps

Stakes on Split Line Asian Handicaps (Quarter Line Asian Handicaps) are divided with half of the total stake going on the whole line Asian Handicap and half on the half line Asian Handicap. For settlement examples, refer to our Soccer Rules page.

The Rule 4 deduction is an Industry standard where a quoted deduction is applied for every 1.00 unit of currency won.

When bookmakers offer odds on an event, they do so expecting all participants to take part. When a participant is withdrawn from an event a Rule 4 deduction is applied to all bets placed before the withdrawal, to reflect the reduced amount of competitors.

The size of the deduction is dependent on the odds of the withdrawn participant(s) at its time of withdrawal, the shorter the odds the larger the Rule 4 deduction.

The Live Match Alert service is available via the bet365 App and allows you to keep up-to-date with your selected sporting action.

Once you have installed the bet365 App, you must ensure that you allow push notifications to your device when prompted in order to successfully receive the alerts.

Alerts are sent directly to your mobile device and you can select the type of notifications you wish to receive.

For further information, refer to our Live Match Alerts page.