Sports - Frequently Asked Questions

Quick Bet enables you to place single bets via your mobile or tablet faster. Once you have set your Quick Bet Stake Amount you only need to tap a selection to add it to the Bet Slip and then tap Place Bet. You can turn the Remember Stake feature on or off by tapping the stake amount and using the switch at the bottom of the Bet Slip. Quick Bet is available on pre-match singles and In-Play Horse Racing singles.

Quick Code is a simpler way to place your In-Play single and multi bets on the phone.

To place a bet using Quick Code, select the In-Play sports bets of your choice and add them to your Bet Slip, each In-Play selection will display alongside a unique code. You can then use the Call button at the bottom of the Bet Slip to call our Telephone Betting team. For full details on how to use this facility, refer to our Quick Code page.

Dynamic Odds supplies the prices which form the Victoria Official Price (VOP), Queensland Official Price (QOP) and New South Wales Official Price (NSWOP). The VOP, QOP and NSWOP are collectively referred to as the State Official Price (SOP) by bet365.

VOP refers to the prices supplied by Dynamic Odds on Victorian Horse Racing and only applies to Horse Racing taking place in Victoria. For markets using the VOP for settlement purposes, bet365 will apply the prices from the VOP regardless of any other publications differing.

QOP refers to the prices supplied by Dynamic Odds on Queensland Horse Racing and only applies to Horse Racing taking place in Queensland. For markets using the QOP for settlement purposes, bet365 will apply the prices from the QOP regardless of any other publications differing.

NSWOP refers to the prices supplied by Dynamic Odds on New South Wales Horse Racing and only applies to Horse Racing taking place in New South Wales. For markets using the NSWOP for settlement purposes, bet365 will apply the prices from the NSWOP regardless of any other publications differing.

In the absence of an SOP (for Horse Racing taking place in other states), bet365 will apply the Official Price supplied by Dynamic Odds for settlement purposes in relation to relevant markets. This price is applied regardless of any other publications differing.

You can create a request for your bet to automatically Cash Out entirely or for a partial amount, where the Cash Out amount offered reaches a chosen value, using the icon to the right of the Cash Out button on the Bet Slip. The request even applies when you are logged out of your account.

For further details and full Terms and Conditions, refer to our Cash Out page.

We have a range of products that we offer for all Australian Horse, Greyhound and Harness Racing, plus Asian and New Zealand Horse Racing. We offer a Tote betting product as well as Fixed Prices,  which vary depending on the type of racing.

For further details refer to our Promotions page.

Edit Bet gives you the ability to add, swap or remove selections on unsettled pre-match bets. You can also use the feature to change your bet type to any applicable multiple option. For example, you have the ability to turn your unsettled treble into three doubles. Edit Bet is also available on unsettled In-Play Horse Racing bets.

Visit our Edit Bet page for further details regarding how to use Edit Bet and full Terms & Conditions.

Cash Out gives you more control over your bets and offers you an opportunity to take a return before an event has finished. When this feature is available you can Cash Out a bet in its entirety or you can partially Cash Out your bet, whilst leaving the remainder of your stake to run.

You can also create a request for your bet to automatically Cash Out entirely or for a partial amount, where the Cash Out amount offered reaches a chosen value.

For further details and full Terms and Conditions, refer to our Cash Out page.

Using the Cash Out slider you can Cash Out part of your bet and leave the remaining stake to run.

When cashing out part of your bet for the first time and the Cash Out amount offered is greater than your stake, a stake label will display on the slider.

This label highlights the slider position required to partially Cash Out your bet for an amount equal to your original stake amount, whilst leaving the remainder of the bet to run.

Alternatively, you can create a request for your bet to automatically Cash Out for a partial amount where the Cash Out amount offered reaches a chosen value. For further details and full Terms and Conditions, refer to our Cash Out page.

To use the Live Streaming service you need to be logged in and have a funded account or to have placed a bet in the last 24 hours. Any fixture/event on our website which has the Play or Video icon next to it is scheduled to be shown via Live Streaming.

Live Streaming can be viewed on the In-Play page by using the drop down menu directly above the stream and selecting the event you wish to view. Navigate to the In-Play betting on that event and select Watch for the Live Stream to appear (on Tablet, the Live Stream will automatically appear when on the event In-Play).

On Desktop, you can lock your stream by clicking the pin icon which will allow you to keep watching your chosen stream whilst you navigate around the In-Play page. To enlarge the stream click the arrow icon found above the pin icon.

To bet on a single selection:

1. Choose a sport from the sports navigation
2. Select your market
3. Click the price you wish to take which adds the selection to your betslip
4. Enter your stake
5. If your selection is correct, select Place Bet.

You can also use our Quick Bet feature on mobile and tablet.

1. Take your selections to the Bet Slip
2. Select Multiple Options, located beneath your selections, to view the available bet types
3. Enter your stake into the relevant bet type stake box and select Place Bet.

The bet types displayed will depend on the number of selections you have included on the Bet Slip.

If the multiple bet option you would like does not appear, simply go to your Preferences and update your Betting Options to Show All. You may need to log out and back in for this to take effect.

Once you have confirmed a bet, unfortunately we are unable to cancel it. Customers should ensure their bets are correct. Once bets have been placed and their acceptance confirmed they may not be cancelled or changed.

We always try to settle bets as quickly as possible. For some events, official confirmation of the result is necessary before settlement takes place, which may cause a slight delay. We aim to settle all bets within an hour of the event finishing and In-Play bets during the event, where the result is available.

You can view our settlement rules by visiting our dedicated Rules page and selecting the sport of your choice.

There may be occasions where the returns from your bet differ slightly to those quoted at the time of bet placement. This can be due to reasons such as:

Deductions
A deduction (Rule 4) is applied to any winning bets where a participant withdraws after the time of bet placement and before the start of the event. For further information, please refer to our Deductions section. For deductions applying to Australasian Racing, please refer to the Deductions table within the Australasian Racing section of our Rules.

Dead-Heat
A dead-heat is where two or more participants finish the event in a tied position; any bets on these participants are settled according to dead-heat rules. For example, if three participants contest first position in an event, all bets placed on any of the three participants are settled as winners at a third of the stake at the full odds quoted.

Obvious Error
This is when the odds or line quoted at the time of bet placement are clearly incorrect. After the error is rectified the bet is resettled at the correct odds. For further information, please refer to our Terms and Conditions.

Should your bet be affected by any one of these scenarios it will display as such on your bet confirmation in your History.

My Bets allows you to monitor bets that you have placed. There are three sections:

Cash Out
This section displays any bets you have placed and the current Cash Out value. You can Cash Out bets from within this section.

Live
This section displays any bets you have placed that are currently In-Play. Bets can also be Cashed Out from within this section.

Unsettled
This section displays any bets you have placed, but the bet has not been settled. Bets can also be Cashed Out from within this section.

A Void settlement means that your stake has been returned to you. If you are unsure why your bet has been made Void, we would advise you to check for further details on your bet confirmation located in History. Alternatively, you can check the relevant sports Rules section.

Should any of your selections not take part in an event and be deemed Void on your bet confirmation, which you can check via your account History, the following rules will apply:

For Singles your stake will be refunded, for Multiples the bet will stand and be settled on the remaining selections.

For example, if you placed a Treble and one selection is declared a Void, the bet will be settled on the remaining two selections as a Double.

bet365 has a dedicated Scores and Results service that can be accessed via the desktop website. You can use our Results page to search all markets using the filters provided.

Horse Racing and Greyhound results can be found from the betting coupon approximately ten minutes after the race is over. This is indicated by the abbreviation of R or RES which is displayed next to the race time.

When bookmakers offer odds on an event, they do so expecting all participants to take part. When a participant is withdrawn from an event a deduction is applied to all bets placed before the withdrawal, to reflect the reduced amount of competitors.

The size of the deduction is dependent on the odds of the withdrawn participant(s) at its time of withdrawal, the shorter the odds the larger the deduction.

There are maximum winnings limits that apply to bet365 bets within any 24 hour period and the limit will vary dependent on the different sports and events you have bet on. Where a multiple bet has been placed involving events with different maximum winnings limits then the lowest limit will apply.

For further details refer to our Terms and Conditions.

The Starting Price (SP) is the odds for a horse or greyhound at the time the race begins. This is an industry standard supplied to all bookmakers by the race track.

An Each-Way bet is a bet of twice the selected unit stake. It contains one bet for the selection to Win and one bet for the selection to Place. The Place part of your bet will be settled in accordance to the Place terms advertised for the event.

If you would prefer to place your Multi Bets as Each-Way Equally Divided, you can update your preferences at any time.

Here’s how:
1.     Log into your account and go to Members
2.     Go to My Account, Preferences and Each-Way Settlement
3.     Select your preferred settlement method

Please note: Outstanding bets will not be affected by this preference change.

Depending on your preferences, the returns for your Each-Way Multi Bets will be calculated in one of the following ways: 

• Each-Way Equally Divided
Each-Way Equally Divided simply involves splitting the return from each leg into two equal parts to form the win and place stakes for the next leg.

• Win-to-Win, Place-to-Place
‘Win-to-Win, Place-to-Place’ keeps the win and place parts separate, so that the full return from the win portion provides the win stake for the next leg, and the full return from the place portion provides the place stake for the next leg.

In Multi Bets that combine both Each-Way and Win only selections, the entire running on stake (win portion and place portion) will be placed on the Win only selection.

Check your preferences to ensure your account is set up as you wish.

Full Examples

The examples below show the same Multi Bet with the returns calculated using both the Each-Way Equally Divided and the Each-Way Win-to-Win, Place-to-Place methods.

Each-Way Equally Divided

$10 Each-Way Multi Bet with three legs – ¼ odds for all place parts.

Stake: $20 ($10 Win, $10 Place)

Leg 1
Odds: Win 5.00 (Place 2.00)
Result: Win
Win portion: $10 x 5.00 = $50                
Place portion: $10 x 2.00 = $20
Total = $70

Leg 2
The total returns from leg 1 ($70) are split across the Win and Place Stakes for leg 2.
Odds: Win 9.00 (Place 3.00)
Result: Win
Win portion: $35 x 9.00 = $315              
Place portion: $35 x 3.00 = $105
Total: $420

Leg 3
The total returns from leg 2 ($420) are split across the Win and Place Stakes for leg 3.
Odds: Win 7.00 (Place 2.50)
Result: Place
As leg 3 has placed, only the Place odds are used in the calculation for the total returns.
Win portion: $210 = Lost
Place portion: $210 x 2.50 = $525
The total returns from the bet using Each-Way Equally Divided are $525.

Win-to-Win, Place-to-Place

$10 Each-Way Multi Bet with three legs – ¼ odds for all place parts.

Stake: $20 ($10 Win, $10 Place)

Leg 1
Odds: Win 5.00 (Place 2.00)
Result: Win
Win portion: $10 x 5.00 = $50                
Place portion: $10 x 2.00 = $20

Leg 2
The returns from leg 1 will form the stake for leg 2. The Win portion of the Multi Bet has $50 carried over to leg 2 whilst the place portion of the Multi Bet has $20 carried over to leg 2.
Odds: Win 9.00 (Place 3.00)
Result: Win
Win portion: $50 x 9.00 = $450
Place portion: $20 x 3.00 = $60

Leg 3
The returns from leg 2 will form the stake for leg 3. The Win portion of the Multi Bet has $450 carried over to leg 3 whilst the place portion of the Multi Bet has $60 carried over to leg 3.
Odds: Win 7.00 (Place 2.50)
Result: Place
This leg has placed so only the place portion of the bet will give a return. $60 was carried over from leg 2.
Place portion: $60 x 2.50 = $150
The total returns from the bet using Win-to-Win, Place-to-Place are $150.

Whole line Asian Handicap bets are settled in much the same way as traditional Handicap bets. The exception being that stakes are returned if the match result is a draw after the Asian Handicap has been applied.

Where bets are placed on an Asian Handicap In-Play, goals that have been awarded prior to bet placement are discounted for settlement purposes. The scoreline is treated as 0-0 at the time of bet placement. The odds of your selection and the choice of lines available will reflect this fact.

Half Line Asian Handicaps

Half line Asian Handicaps rule out the possibility of a match ending in a draw after the Asian Handicap has been applied.

Split Line Asian Handicaps

Stakes on Split Line Asian Handicaps (Quarter Line Asian Handicaps) are divided with half of the total stake going on the whole line Asian Handicap and half on the half line Asian Handicap. For settlement examples, refer to our Soccer Rules page.

The Live Match Alert service is available via the bet365 App and allows you to keep up-to-date with your selected sporting action.

Once you have installed the bet365 App, you must ensure that you allow push notifications to your device when prompted in order to successfully receive the alerts.

Alerts are sent directly to your mobile device and you can select the type of notifications you wish to receive.

For further information, refer to our Live Match Alerts page.