Most Popular - Frequently Asked Questions

Quick Code is a simpler way to place your In-Play single and multi bets on the phone.

To place a bet using Quick Code, select the In-Play sports bets of your choice and add them to your Bet Slip, each In-Play selection will display alongside a unique code. You can then use the Call button at the bottom of the Bet Slip to call our Telephone Betting team. For full details on how to use this facility, refer to our Quick Code page.

Flexepin is a fast and secure prepaid voucher which can be used to fund your bet365 account. Vouchers are available for purchase at 1,000s of stores across Australia, in a variety of amounts. To locate your nearest store, please visit

Once you have purchased your Flexepin voucher, you can use the voucher’s 16 digit Flexepin number to instantly deposit the voucher amount into your bet365 account.

Where you have deposited by Flexepin, withdrawals will be processed by Bank Wire.

For further details regarding Flexepin along with a full list of all payment methods and related information, please refer to our Payments section by selecting Payments from the Help main menu, alternatively these details can be found here.

You can deposit funds via the Deposit page, where you can also select, add and edit payment details.

If you have added a debit or credit card to fund your account, the card details will be stored on your account for future transactions. You will also have the option to use the convenient Quick Deposit facility. Where you request to place a bet and have insufficient funds in your balance, you will be asked to enter your Card Security Number (CV2 – the last three numbers on the signature strip on the back of your card), and the funds required to cover your bet will be deposited.

If you have any issues depositing funds, please refer to our declined deposit information for further assistance.

It is important that we are able to positively identify our customers to comply with both regulatory requirements and to help ensure the security of accounts. In order to achieve this we may request identification from our customers.

We call this process Know Your Customer (KYC). Visit our dedicated Know Your Customer (KYC) page which provides an explanation of our KYC requirements and guides you smoothly through the verification process.

Verification must be completed prior to being able to make a withdrawal.

Please Contact Us for assistance in resetting your four-digit security number.

Upon contacting us, you will be asked to confirm some of your account and personal details in order to verify your identity and allow us to set a new security number on your account.

You will be required to confirm the following details:

- Your username
- Your full name
- Your date of birth
- The first line of your address and your postcode
- Your email address or telephone number registered to your account
- The date and amount of your most recent deposit or withdrawal into your account, or the last four-digits of the payment type you have registered on your account (e.g. Credit card number).
- A four-digit security number that you would like registering to your account.

Edit Bet gives you the ability to add, swap or remove selections on unsettled pre-match bets. You can also use the feature to change your bet type to any applicable multiple option. For example, you have the ability to turn your unsettled treble into three doubles. Edit Bet is also available on unsettled In-Play Horse Racing bets.

Visit our Edit Bet page for further details regarding how to use Edit Bet and full Terms & Conditions.

Cash Out gives you more control over your bets and offers you an opportunity to take a return before an event has finished. When this feature is available you can Cash Out a bet in its entirety or you can partially Cash Out your bet, whilst leaving the remainder of your stake to run.

You can also create a request for your bet to automatically Cash Out entirely or for a partial amount, where the Cash Out amount offered reaches a chosen value.

For further details and full Terms and Conditions, refer to our Cash Out page.

If you have submitted your documents using the upload facility in the Know Your Customer section of the website, we aim to review your documents within 48 hours. Once the review is complete we will notify you by email.

However please be aware that due to high volumes, any documents sent in by email can take up to 7 days for us to review. Once the review is complete we will notify you by email.

When logged in, the Know Your Customer section can be accessed via the Services drop down menu in the top right corner > Members > My Account > Know Your Customer, alternatively, if logged in on a computer, it can be accessed here.

Touch ID allows you to log into the bet365 App quickly and securely using your fingerprint. This feature is available on compatible Apple iOS devices.

In order to use Touch ID, it must be enabled within your device settings. This can be done by selecting Settings, Touch ID & Passcode and following the onscreen instructions to scan and save your fingerprint.

Following this, log into the bet365 App as normal and you will be presented with the Log in Faster Using Touch ID pop-up. Simply tap Use Touch ID on this pop-up to enable it for future log ins.

When Touch ID is enabled, open the App and press the Home button, and where your fingerprint is a match you will be logged into your account.

If you decide that you no longer want to use Touch ID login, you can turn it off via the Services  drop-down in the top right of the bet365 App.

Keep me logged in allows you to access your account without having to enter your login details each time you open bet365 on your mobile or tablet.

To enable this feature, select Keep me logged in on the Log In pop-up and then enter your username and password.

To disable this feature, select Log Out and the next time you access your account you will be prompted to enter your username and password.

You can fund your bet365 account using a wide range of payment methods including debit and credit cards, bank transfers, prepaid vouchers or ewallet systems. For a full list of all payment methods and related information, please refer to our Payments section by selecting Payments from the Help main menu, alternatively these details can be found here.

The clearance time of a withdrawal made from your bet365 account will vary depending on the payment method you use. For example, a withdrawal made to a credit or debit card takes 2-5 working days due to normal banking procedures, whereas a withdrawal made via Skrill takes 24 hours.

For full details of all payment methods available and their clearance times, refer to the Payments section by selecting Payments from the Help main menu, alternatively these details can be accessed here.

We always try to settle bets as quickly as possible. For some events, official confirmation of the result is necessary before settlement takes place, which may cause a slight delay. We aim to settle all bets within an hour of the event finishing and In-Play bets during the event, where the result is available.